Old Pasa Plumbers ("Old Pasa Plumbers," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit pasadenaemergencyplumbing.com, contact us, request plumbing service, schedule an appointment, or otherwise interact with us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. This policy applies to website visitors, prospective customers, customers, property managers, commercial clients, and other individuals who interact with Old Pasa Plumbers.
This Privacy Policy applies to pasadenaemergencyplumbing.com and the plumbing services we provide across our Southern California service areas. Please read it carefully.
1. Information We Collect
We may collect information directly from you, automatically through your use of our website, and from service-related or third-party sources.
Information You Provide
You may provide personal information when you call us, submit a contact form, email us, request service, schedule an appointment, make a payment, request an estimate, respond to a survey, participate in a promotion, or otherwise communicate with us.
This information may include:
- Name, business name, and property-management company name
- Phone number, email address, mailing address, service address, and billing address
- Details about your plumbing issue, service request, property, fixtures, appliances, sewer line, water heater, or other equipment
- Appointment preferences, access instructions, gate codes, parking details, pet information, and communication preferences
- Estimate, invoice, service-history, work-authorization, warranty, and payment information
- Photographs, videos, inspection findings, diagnostic results, and project-related documentation
- Communications with our staff through phone calls, text messages, emails, website forms, reviews, or other methods
- Information required to verify that you are authorized to request work at a property
Please do not submit sensitive personal information through general website forms unless it is necessary for the service request and specifically requested by us.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect certain information about your device and online activity, including:
- Internet Protocol address
- Browser type, device type, operating system, and device identifiers
- Pages viewed, links selected, referring and exit pages, time spent on pages, and interaction data
- Approximate location inferred from your IP address
- Date, time, and frequency of website visits
- Cookies, pixel tags, log files, analytics tools, and similar technologies
This information helps us operate, secure, analyze, improve, and market our website and services.
Information From Other Sources
We may receive information from service platforms, review websites, advertising providers, analytics services, payment processors, call-tracking providers, scheduling tools, referral partners, social-media platforms, publicly available sources, property managers, or other parties involved in a service request.
2. How We Use Information
We may use personal information to:
- Respond to requests, questions, quotes, emergency inquiries, and customer-service communications
- Schedule, confirm, perform, manage, and document plumbing services from our full service catalog
- Diagnose plumbing concerns, prepare estimates, provide invoices, process payments, and administer warranties
- Verify service authorization and coordinate access to homes, businesses, rental properties, and job sites
- Send appointment reminders, technician-arrival updates, service follow-ups, invoices, and warranty-related notices
- Communicate with you by phone, email, text message, or other method consistent with your preferences and applicable law
- Improve our website, services, customer experience, operations, training, and quality-control processes
- Analyze website activity, measure advertising performance, prevent fraud, maintain security, and troubleshoot technical issues
- Offer relevant service updates, maintenance reminders, promotions, discounts, and marketing communications where permitted by law
- Comply with legal obligations, enforce our agreements, protect our rights and property, and respond to lawful requests
3. Cookies and Similar Technologies
We may use cookies, web beacons, pixels, local storage, analytics software, call-tracking technology, and similar tools to understand how visitors use our website, remember preferences, improve website functionality, measure advertising performance, and deliver relevant advertising.
Cookies are small data files stored on your device. You can generally manage or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
Depending on the tools used on the website, third parties may collect information about your online activities across different websites or applications over time. For more information about a third party's practices, please review that party's own privacy policy.
4. How We Share Information
We may share personal information with the following categories of recipients when reasonably necessary:
We do not sell personal information in exchange for money. However, use of advertising, analytics, and tracking technologies may be considered "sharing" or "selling" under certain California privacy laws. See the California Privacy Rights section below for more information.
5. Marketing Communications
With your consent where required, we may send service updates, maintenance reminders, promotional offers, newsletters, or other marketing communications by email, text message, telephone, or mail.
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of promotional text messages by following the instructions in the message, such as replying "STOP." Opting out of marketing communications does not prevent us from sending non-promotional messages such as appointment confirmations, service notices, invoices, payment reminders, safety information, or warranty communications.
Message and data rates may apply to text-message communications. Message frequency may vary. Consent to receive promotional texts is not a condition of purchasing services.
6. Payment Information
When you make a payment, payment-card and transaction details may be collected and processed by a third-party payment processor. We may receive limited payment information, such as payment status, amount, date, transaction reference, and billing-related details, but we do not intend to store full payment-card numbers unless specifically required for an authorized transaction and handled through appropriate safeguards.
Please review the applicable payment processor's privacy policy for more information about its practices.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, administer warranties, comply with legal, accounting, tax, insurance, licensing, or regulatory obligations, resolve disputes, enforce agreements, and protect our operations.
The retention period depends on the type of information, the purpose for which it was collected, the nature of the customer relationship, and applicable legal requirements. We may retain de-identified or aggregated information for longer periods.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, loss, alteration, or disclosure. However, no online transmission, website, email system, mobile device, or storage method can be guaranteed to be completely secure.
You are responsible for using reasonable precautions when communicating with us online. Do not send unnecessary highly sensitive information through an unsecured email or general contact form. If you believe information you provided to us has been compromised, please contact us promptly.
9. Your Privacy Choices
You may have choices regarding your personal information, subject to applicable law and certain exceptions.
You may request to:
- Access or confirm the personal information we maintain about you
- Correct inaccurate or incomplete information
- Delete certain personal information
- Opt out of marketing emails, text messages, or calls
- Limit certain uses or disclosures where required by law
- Ask questions about our privacy practices
To submit a request, contact us using the information in the Contact Us section below. We may need to verify your identity and authority before completing a request. We will respond in accordance with applicable law.
10. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), subject to applicable exceptions and limitations.
Categories of Personal Information
During the preceding 12 months, we may have collected the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, phone number, email address, IP address, service or billing address |
| Customer records | Appointment information, service requests, invoices, payment status, service history |
| Commercial information | Services requested or completed, products discussed or purchased, estimates, warranty records |
| Internet activity | Website interactions, browser type, device data, pages viewed, cookie and analytics data |
| Approximate geolocation | Location inferred from an IP address or service address |
| Audio and visual information | Call recordings where permitted, photos, videos, inspection images, job-site documentation |
| Professional information | Business name, property-management role, work contact details when relevant |
| Inferences | Service interests, communication preferences, or likely needs inferred from interactions |
Your California Rights
Subject to verification and legal exceptions, California residents may have the right to:
- Know the categories and specific pieces of personal information we collect, use, disclose, sell, or share
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit the use and disclosure of sensitive personal information in certain circumstances
- Receive equal service and pricing regardless of exercising privacy rights
- Designate an authorized agent to submit a privacy request on their behalf
We do not knowingly sell or share the personal information of consumers under 16 years of age.
How to Submit a California Privacy Request
To make a California privacy request, contact us using either method below with the subject line "California Privacy Request." We may ask for information necessary to verify your identity and, where applicable, an authorized agent's authority.
If the website uses advertising or analytics technologies that constitute "sale" or "sharing" under California law, you may also be able to manage cookies through your browser settings or any cookie-preference tool made available on the website.
11. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.
12. Third-Party Links
Our website may link to third-party websites, review platforms, manufacturer pages, mapping services, payment processors, financing providers, social-media platforms, or other external services. We do not control their privacy practices or content.
When you leave our website or interact with a third-party service, that party's privacy policy and terms may apply. We encourage you to review those policies before providing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, business operations, legal requirements, or website features. The revised policy will be posted on this page with an updated "Last Updated" date.
Your continued use of the website after a revised Privacy Policy is posted means that you acknowledge the updated policy to the extent permitted by applicable law.
14. Contact Us
For questions about this Privacy Policy, your personal information, or a privacy-related request, contact:
Old Pasa Plumbers
- Pasadena, California
- (626) 562-9699
- oldpasaplumbers@gmail.com
- pasadenaemergencyplumbing.com