Terms and Conditions

1. Company Information

Old Pasa Plumbers provides residential and commercial plumbing-related services, including emergency plumbing, drain cleaning, sewer services, water-heater services, leak detection, pipe repair, fixture repairs, water-treatment services, and related work. For a full list of what we offer, visit our Services page.

2. Website Use

You may use this website for lawful, personal, and informational purposes. You agree not to use the website in a way that could damage, disable, overburden, interfere with, or compromise the website, its security, or another person's use of it.

You may not:

• Attempt to access website areas, systems, accounts, or data without authorization.
• Introduce viruses, malware, harmful code, or disruptive technology.
• Use automated tools to scrape, copy, index, or extract website content without written permission.
• Impersonate another individual, company, or representative of Old Pasa Plumbers.
• Submit false, misleading, abusive, unlawful, or fraudulent information through a contact form, email, review, or service request.
• Use our name, logos, content, contact information, or other website materials for commercial purposes without prior written consent.

We may suspend, restrict, or terminate access to the website when we reasonably believe a user has violated these Terms or applicable law.

3. Informational Content Only

Website content is provided for general informational purposes. Service descriptions, articles, pricing references, promotions, troubleshooting information, availability statements, and other materials do not constitute professional plumbing advice for your specific property or situation.

Plumbing conditions vary based on the age and condition of a property, pipe materials, prior repairs, access conditions, local code requirements, fixture specifications, water pressure, sewer condition, and other factors. A diagnosis and service recommendation may require an on-site inspection. Learn more about our team or request a professional evaluation through our contact page.

4. Service Requests and Scheduling

Submitting an online form, emailing us, leaving a voicemail, using online chat, or calling our phone number does not automatically create a service contract, guarantee a technician appointment, or confirm service availability.

Appointments are subject to technician availability, service-area coverage, emergency-call volume, weather, traffic, parts availability, site access, and other operational conditions. We may need to reschedule, revise an appointment window, or decline a request when circumstances reasonably require it.

When you request service, you agree to provide accurate and complete contact, property, access, and problem-description information. You are responsible for notifying us promptly if any scheduling, access, contact, safety, parking, pet, gate-code, tenant, landlord, or property-management information changes. Review our full service area coverage before scheduling.

5. Estimates, Diagnoses, and Authorization

Estimates, price ranges, promotions, and service information provided through the website, by telephone, email, text message, or other preliminary communication are not binding quotes unless confirmed in writing by an authorized Old Pasa Plumbers representative.

A final recommendation and price may depend on an inspection, diagnostic work, applicable permits, code requirements, required parts, labor conditions, concealed damage, access limitations, or conditions that could not reasonably be identified before work begins.

Before performing work beyond an authorized diagnostic visit or approved scope, we will seek customer authorization in accordance with applicable requirements. You are responsible for reviewing the proposed work, pricing, exclusions, warranty terms, and other information before authorizing a repair, replacement, installation, or project.

If conditions discovered during service require a material change to the authorized scope, schedule, price, or recommended repair, additional authorization may be required before continuing.

6. Property Access and Customer Responsibilities

By scheduling service, you represent that you are the property owner, an authorized tenant, property manager, agent, or other person authorized to request and approve the applicable work.

You agree to provide safe, reasonable, and timely access to the property, plumbing fixtures, mechanical areas, crawl spaces, attics, utility connections, cleanouts, and other locations necessary to evaluate or perform the requested service.

You are responsible for:

• Securing pets and informing our team of animals on the property.
• Disclosing known hazards, including mold, asbestos, lead, unsafe structures, damaged flooring, chemical exposure, electrical concerns, contaminated water, sewage, or unsafe access areas.
• Obtaining permission from landlords, homeowners' associations, tenants, building management, or other parties where required.
• Protecting valuables, fragile items, furnishings, landscaping, vehicles, and personal property located near the work area.
• Arranging access, parking, elevator use, permits, building approvals, and utility coordination when these are your responsibility.
• Ensuring that an authorized adult is present when required for access, approval, payment, or completion review.

We may postpone, stop, or decline work if conditions appear unsafe, access is unavailable, authorization cannot be confirmed, or necessary information has not been provided.

7. Emergency Plumbing Service

Old Pasa Plumbers offers 24/7 emergency plumbing availability. Emergency service does not guarantee immediate arrival, a specific response time, or the availability of a particular technician, part, or equipment.

Response times may be affected by call volume, weather, traffic, distance, road conditions, technician availability, public-safety events, access barriers, and the nature of the reported plumbing condition.

8. Payments, Fees, and Promotions

Payment terms, service-call charges, diagnostic fees, emergency fees, deposits, progress payments, financing options, accepted payment methods, and late-payment terms will be disclosed in the applicable estimate, invoice, work authorization, or separate service agreement.

Unless otherwise agreed in writing, payment is due when services are completed. Larger repair, replacement, installation, remodeling, commercial, sewer, or special-order projects may require a deposit or progress payments.

Promotional offers, including drain-cleaning specials, sewer-repair discounts, camera-inspection offers, free second opinions, or first-time customer discounts, are subject to availability, eligibility requirements, service limitations, expiration dates, and other stated terms. Offers may not be combined unless we state otherwise. We may modify or discontinue promotions at any time to the extent permitted by law.

9. Warranties and Manufacturer Products

Any workmanship warranty, product warranty, extended warranty, maintenance coverage, or guarantee will be governed by the written terms provided with the approved estimate, invoice, service agreement, or manufacturer documentation.

Manufacturer warranties are offered by the applicable manufacturer and may require product registration, maintenance, proof of purchase, or compliance with specific installation and use requirements. We do not control manufacturer warranty decisions.

Normal wear, misuse, neglect, unauthorized modifications, improper maintenance, pre-existing conditions, damage caused by third parties, utility interruptions, water-quality conditions, freezing, natural disasters, and issues outside our authorized scope may not be covered by a workmanship or product warranty.

10. Site Conditions and Unforeseen Issues

Plumbing systems can include concealed, deteriorated, inaccessible, damaged, non-code-compliant, or previously altered conditions. During an inspection or repair, we may discover problems such as corroded piping, root intrusion, slab damage, hidden leaks, unstable components, defective prior work, structural limitations, electrical hazards, contaminated materials, or inaccessible utility lines.

When unforeseen conditions arise, additional work, testing, repair, replacement, restoration, excavation, access work, or permits may be needed. We will communicate material findings and obtain any required approval before proceeding beyond the authorized scope when reasonably possible. Services such as sewer camera inspection and slab leak detection may be recommended to properly assess conditions.

Unless expressly included in a written agreement, plumbing work does not automatically include unrelated reconstruction, drywall repair, painting, flooring, cabinetry, landscaping, mold remediation, asbestos remediation, pest control, electrical work, or restoration services.

11. Third-Party Websites and Services

This website may contain links to third-party websites, including manufacturers, review platforms, financing providers, social-media platforms, maps, government resources, or other external services. These links are provided for convenience only.

Old Pasa Plumbers does not control, endorse, guarantee, or accept responsibility for third-party content, privacy practices, products, services, policies, availability, or security. Your use of a third-party website is governed by that party's own terms and privacy policy.

12. Intellectual Property

The website and its original content, design, graphics, text, service descriptions, logos, trademarks, photographs, videos, and other materials are owned by or licensed to Old Pasa Plumbers and are protected by applicable intellectual-property laws.

You may view and print website content for personal, non-commercial use. You may not reproduce, distribute, modify, publish, create derivative works from, sell, license, or commercially exploit website content without our prior written permission.

13. Disclaimer of Warranties

To the fullest extent permitted by law, this website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, timely, or free from harmful components.

We make reasonable efforts to keep website content accurate, but we do not warrant that all information, service descriptions, pricing references, availability statements, promotional details, or other content will always be complete, current, or error-free. We may update, correct, remove, or revise website content without prior notice.

Nothing in these Terms limits any rights or warranties that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, Old Pasa Plumbers and its owners, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website, inability to use the website, reliance on website content, or interaction with third-party websites.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, willful misconduct, or other non-waivable legal obligations.

Service-related liability, warranties, remedies, exclusions, and obligations may also be addressed in a separate written estimate, invoice, work authorization, warranty document, or service agreement. If there is a conflict, the document specifically governing the authorized service will control to the extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Old Pasa Plumbers, its owner, employees, contractors, representatives, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms, misuse of the website, inaccurate information provided by you, unauthorized service requests, or violation of another person's rights.

This section does not require you to indemnify Old Pasa Plumbers for claims arising from our own negligence, willful misconduct, or obligations that cannot be disclaimed under applicable law.

16. Privacy

Your use of the website is also subject to our Privacy Policy. Please review that policy to understand how we may collect, use, protect, and share information submitted through the website or during a service request.

17. Changes to These Terms

We may revise these Terms from time to time. Changes become effective when posted on this page unless another effective date is stated. Your continued use of the website after revised Terms are posted indicates your acceptance of the updated Terms.

We encourage you to review this page periodically, especially before submitting a service request or using website features.

18. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or website use will be subject to the applicable state or federal courts with proper jurisdiction in Los Angeles County, California, unless another written agreement or applicable law requires otherwise.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where legally appropriate.

19. Severability and No Waiver

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

20. Contact Us

For questions about these Terms and Conditions, website use, or plumbing services, contact Old Pasa Plumbers: